Questions We Hear a Lot

Straight answers to the things people ask
before they sign up.

Alder Studio helps aesthetic clinics, beauty salons, and other local service businesses get found by the right people online — and turn that visibility into booked appointments. We start by carrying out a thorough audit of your digital storefront: your Google Business Profile, your website, your reviews, your social media, and how you appear when someone in your area searches for the treatments you offer. From there, we put together a clear, practical roadmap showing exactly what's working, what's holding you back, and the specific steps that will make the biggest difference. No jargon, no vague promises — just an honest picture of where you stand and how to improve it.
Our process is built around clarity, not guesswork. First, we review your entire digital storefront — your Google Business Profile, website, reviews, and social media — and measure it against what's actually working for clinics like yours in your area. Next, we turn that review into a clear, written report: an honest assessment of where you stand and why. Then we hand you a prioritised roadmap — the specific steps to take, ordered so the highest-impact, lowest-effort changes come first. From there, you can act on the roadmap yourself or have us implement it for you. At every stage you'll understand exactly what we found, why it matters, and what to do about it.
Most agencies sell you a monthly retainer and a stream of activity — ads, posts, reports — without ever showing you the full picture of where your visibility actually breaks down. We take a different approach. We begin with a focused audit that gives you genuine clarity: a documented assessment of your storefront and a prioritised roadmap that you own and can act on, with or without us. There's no long contract to sign before you understand the value, no inflated promises, and no smoke and mirrors. We'd rather earn your trust with an honest first piece of work than lock you into something you don't yet understand.
Your audit looks at the parts of your online presence that most influence whether local clients choose you: Your Google Business Profile — how complete, accurate, and competitive it is for the searches that matter in your area. Your website — how clearly it communicates your treatments, builds trust, and makes booking easy. Your reviews and reputation — volume, recency, sentiment, and how you compare to nearby clinics. Your social media — the overall health of your profiles (especially Instagram), how well they present your brand and treatments, plus a practical content plan so your posting actually supports bookings rather than eating your time. Your local search visibility — where you appear (or don't) when potential clients search for what you offer. You receive all of this as a clear, written report, followed by a prioritised roadmap: the specific, ordered steps that will move the needle, starting with the ones that cost the least effort for the most return.
Not at all. The whole point of what we do is to remove the confusion. Your report is written in plain language, and your roadmap is laid out as clear, ordered actions — not technical instructions you're left to decode. If a step needs hands-on work, we tell you exactly what it involves and, where relevant, we can handle it for you. You'll never be handed a wall of jargon and left to figure it out alone.
We'll always be straight with you: no one can honestly guarantee a specific number of new clients by a specific date, and we won't pretend otherwise. What we can tell you is that some improvements — like correcting and completing your Google Business Profile — can begin to affect how you appear in local searches within a few weeks. Others, like building review momentum and strengthening your website, compound over time. Your roadmap is ordered so the changes most likely to bring early wins come first, while the longer-term work builds a foundation that keeps paying off.
Yes — and we take this seriously. Aesthetics advertising is tightly regulated, and the rules differ from one country to the next — for example, the ASA and the CAP Code in the UK (including the restriction on advertising prescription-only treatments such as Botox to the public), or the TGA and AHPRA guidelines in Australia. We make our recommendations with the rules of your market in mind, so you can improve your visibility without putting your clinic at risk. If anything in your current presence raises a compliance concern, we'll flag it as part of your audit.
We keep our pricing simple and transparent. Most clients start with an audit — a focused, fixed-price piece of work that gives you your report and roadmap. From there, you can choose to act on the roadmap yourself, or move into one of our packages where we help you implement the changes and keep your visibility growing over time. There's no pressure to commit to ongoing work before you've seen the value of the first step.
That's entirely your choice. Your roadmap is yours to keep, and it's written so you could hand it to your team and act on it independently — many clients do exactly that. Others prefer us to take the work off their plate: implementing the changes, keeping their Google Business Profile sharp, building review momentum, and reviewing progress over time. Whichever you choose, you'll never be left wondering what to do next. The next step is always clearly defined.
Getting started is simple. You share a few basics — your business name, location, the treatments you offer, and links to your website and social profiles — and we take it from there. There's no lengthy onboarding and nothing technical to set up on your side. Once we've completed your audit, we'll walk you through the findings and your roadmap so you're clear on exactly what comes next.

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